Let us help you on your way
Here you will find answers to your questions. Use our user-friendly guides, FAQ, dictionary – or reach out to our Customer Success team. We’ll do everything we can to help you.
We're ready to help you get on with the platform
Find guides for the platform, our FAQ or our unique dictionary
Guides
Learn how to complete certificates and documents on the Traid-platform here. Our guides include both short videos and step-by-step descriptions.
FAQ
Find answers to the most frequently asked questions about certificates, documents, transport booking, customs and much more. We have all the answers ready on our FAQ page.
Dictionary
Learn more about different industries and specific terms. The dictionary explains all the words used in import-, export-, logistics- and many other industries.
Contact our Customer Success team
You are welcome to give us a call if you need help.
Kamilla Vendelboe
Customer Success Manager
Kasper Helt Møller
CUSTOMER SUCCESS SUPPORT SPECIALIST
Mads Ahrenkiel
CUSTOMER SUCCESS CONSULTANT
